Shipping policy

SHIPPING POLICY — INTERNATIONAL DELIVERY

This Shipping Policy describes the delivery arrangements for orders placed on bootiky.net. By ordering from our store, you accept the conditions below.

1. Processing times

For France, the estimated total delivery time is 8–14 business days, including processing, excluding weekends and public holidays. Processing is not added to this total. For other destinations, orders are processed and prepared by our partner warehouses within 3–4 business days. During busy periods, including sales, holidays and promotions, processing may take slightly longer.

2. Delivery destinations

We ship to the following countries, subject to address eligibility at checkout:

Europe: Albania, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom.
North America and Asia: United States, Canada, Mexico, Japan, Singapore and United Arab Emirates.
Other destinations: Australia, Brazil, Israel, Morocco, Nigeria, New Zealand, Pakistan and Saudi Arabia.

3. Shipping charges

Shipping charges are calculated automatically according to the total weight of your order and its destination. Standard shipping is free on orders of €50 or more to France and US$55 or more to the United States. Thresholds for other destinations and the amount applicable to your order are confirmed at the shipping stage, before payment.

Bootiky reserves the right to change these conditions for exceptional orders or bulky shipments.

4. Delivery estimates

We work with international warehouses. The France estimate includes processing. Estimates for other destinations below apply after dispatch:

France: 8–14 business days, including processing.
Other European destinations: 8–16 business days after dispatch.
North America and Asia: 4–14 business days after dispatch, in addition to the processing time stated above.
Other destinations: 7–29 business days after dispatch, in addition to processing.

These estimates may vary because of customs clearance and local carrier activity. Delivery may take longer for particular destinations or during busy periods, including holidays and sales.

5. Order tracking

Once your order has been dispatched, we will email your tracking number and a tracking link. Tracking may be limited for some international destinations, depending on the local carrier.

6. Incorrect addresses or customer input errors

Customers are solely responsible for providing accurate and complete delivery details, including street number, building, stairway, name on the mailbox and postcode. If an incorrect address causes a delay, failed delivery, an undeliverable parcel or a return to the warehouse:

Reshipping: the customer is solely responsible for the logistics and transport costs of sending the parcel again.
Return to the warehouse: if the parcel is returned intact and the customer declines reshipping, a refund may be issued after deducting the actual return charges invoiced by the carrier.
Loss or destruction: if the carrier loses, abandons or destroys the parcel because the customer supplied a missing or incorrect address, no refund or free replacement shipment will be granted.

7. Lost, stolen or undelivered parcels

If tracking shows your parcel as delivered but you have not received it, please check with neighbours, your building concierge or reception, check the exact tracking status, and contact the carrier. If the carrier officially declares the parcel lost following its investigation, we will send a replacement free of charge or issue a full refund.

8. Damaged parcels

If your parcel arrives damaged, contact us within a maximum of 48 hours at contact@bootiky.net, with photographs of the outside of the parcel, photographs of its contents and your order number. We will offer a prompt solution: replacement, store credit or refund.

9. International taxes and customs

For deliveries outside the European Union, customs duties, local taxes or import charges may apply under the destination country's rules. These additional charges are the customer's sole responsibility. Bootiky does not control these charges.