Refund policy

RETURNS AND REFUNDS POLICY — BOOTIKY

1. Right of withdrawal — European Union

Under Articles L221-18 et seq. of the French Consumer Code, you have 14 calendar days from receipt of the last item in your order to exercise your right of withdrawal without giving a reason. After notifying us, you have a further 14 days to return the items.

How to start a request: sign in to your customer account at account.bootiky.net to submit a return or cancellation request. You may also email contact@bootiky.net with your order number.

Cancellations: you can cancel your order before it is dispatched, directly from your customer account at account.bootiky.net.

2. Conditions for accepting returns

To qualify, items must be new, unworn and unwashed; free of odours such as perfume, perspiration or tobacco; and undamaged, with their tags and original packaging.

3. Items excluded from the right of withdrawal

Under Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to goods unsealed by the consumer after delivery that cannot be returned for hygiene or health protection reasons. This includes jewellery, swimwear, lingerie, bodysuits, underwear, beauty products and masks.

4. Return procedure and logistics

EU customers: start your return through account.bootiky.net or email contact@bootiky.net within 14 days of receipt, quoting your order number. We will provide a return address in France. Return shipping costs are the customer's sole responsibility.

United States customers: returns are available subject to our logistics partner's conditions. Email contact@bootiky.net to start the process. Return shipping costs are paid by the customer.

Customers outside the EU and United States: the right of withdrawal applies in accordance with the law. However, due to logistical constraints, we have no local collection point. Customers must return goods to our registered office in France at their sole expense. Given international shipping costs, we recommend checking the size guide carefully before ordering.

5. Defective products, discrepancies and customer input errors

Defective or non-conforming items: if your item arrives damaged or does not conform to the order, contact contact@bootiky.net immediately, within a maximum of 48 hours, with supporting photographs or videos. Once validated, Bootiky will pay return shipping costs or offer a replacement or refund.

Incorrect delivery address supplied by the customer: customers are solely responsible for the accuracy and completeness of their delivery details.

If a parcel is returned intact to our warehouse because the address was incorrect or incomplete, or the parcel was not collected, the customer is solely responsible for reshipping costs. If a refund is requested, the actual return charges invoiced by the carrier will be deducted.

If a carrier loses, abandons or destroys a parcel because the customer supplied insufficient information or an incorrect address, no refund or free reshipping will be granted, in accordance with Article L216-4 of the French Consumer Code, the loss being attributable to the buyer's negligence.

6. Refunds

Once the return has been received and inspected, the refund will be issued within 14 days using the original payment method. Initial standard delivery charges are refunded when the entire order is withdrawn.