It's very simple: browse our collections, add your favorites to the cart, then follow the steps to secure payment. Once validated, you will instantly receive a confirmation email.

You can independently cancel your order until it is shipped directly from your customer account at account.bootiky.net.

If you wish to make a modification, contact us as soon as possible at contact@bootiky.net, providing your order number. If the package has already been shipped, you will need to wait for its reception to initiate a return procedure.

We ship our products worldwide. Here are the countries served, grouped by geographical area:

Processing time: All orders are prepared by our partner warehouses within 3 to 4 business days (excluding weekends and public holidays).

Average observed delivery times:

• Europe & Proximity Zone: 8 to 16 business days.
• Express & Priority Delivery Zone: 4 to 14 business days.
• Rest of the World: 7 to 29 business days.

Yes! Standard delivery is free for purchases over €100, regardless of your geographical zone worldwide. Below this amount, shipping costs are automatically calculated based on the weight of your package and your country.

The customer is solely responsible for the accuracy and completeness of the delivery information entered when placing their order (street number, building, name on the mailbox, postal code...).

• If the package is returned to us intact: We can reship it to you (the return logistics costs will be at your expense) or process a refund, minus the actual return costs applied by the carrier.
• If the package is lost, abandoned, or destroyed by the carrier due to your address error: no refund or free reshipment can be granted.

We invite you to check with your neighbors, your building manager, or your local carrier. If the package is officially declared lost after investigation, we will proceed with a free reshipment or a full refund.

If your package arrives damaged, contact us within a maximum of 48 hours at contact@bootiky.net with:

• Photos of the package (exterior).
• Photos of the contents and damaged items.
• Your order number.

After validation, we will propose a solution: free reshipment, store credit, or refund.

For all deliveries outside the European Union, customs fees, local taxes, or import fees may apply according to your country's legislation. These fees remain the sole responsibility of the customer.

In accordance with European law, you have a period of 14 calendar days from the receipt of your order to exercise your right of withdrawal. After validation, you have an additional 14 days to return the item to us.

You can submit your request by logging into your customer account at account.bootiky.net or by sending an email to contact@bootiky.net, specifying your order number.

To be eligible, items must be returned:

• New, never worn, never washed.
• Free from any odor (perfume, sweat, tobacco…).
• Undamaged, with their original tags and in their original packaging.

Yes. In accordance with article L221-28 of the Consumer Code, items unsealed after delivery cannot be returned for reasons of hygiene and health protection. This concerns:

• Jewelry, swimsuits, lingerie, bodysuits, and underwear.
• Beauty products and masks.

Return shipping costs are the sole responsibility of the customer. Packages must be returned to our head office located in France or according to the arrangements of our local logistics partners (USA). We advise you to carefully check the size guides before each purchase to avoid international shipping costs.

Once the return is received and validated by our services, the refund is processed within a maximum of 14 days via the original payment method. Initial standard delivery costs will also be refunded in case of total withdrawal.